Refund and Cancellation Policy

Effective Date: July 19, 2023

At INCEN – International Centre for Entrepreneurial Navigation, we strive to provide transparent and fair policies regarding cancellations and refunds for our services, including webinars, consultations, and business tours.

1. Webinars & Online Consultations

• Cancellations requested more than 48 hours before the scheduled session are eligible for a full refund.
• Cancellations requested within 48 hours of the session are non-refundable, but session rescheduling may be offered where possible.
• Non-attendance without prior notice is non-refundable.

2. Business Tours

• Full refunds are available for cancellations made at least 14 days before the tour date.
• Cancellations made between 7–13 days before the tour date are eligible for a 50% refund.
• No refunds are provided for cancellations made within 7 days of the tour date due to logistical arrangements.

3. Refund Processing

• Approved refunds will be processed within 7–10 business days to the original payment method.
• Any transaction fees charged by payment gateways are non-refundable.

4. How to Request a Refund

To request a refund, please contact us at:

Email: boarding@incen.org
Include: Your name, service booked, date, and reason for cancellation.

5. Exceptions

INCEN reserves the right to modify or waive refund conditions in special cases such as medical emergencies or service disruptions caused by us.

For further inquiries regarding this policy, please reach out to our support team via the contact information provided above.